Refund & Cancellation Policy

1. Statutory right of withdrawal

EU consumers have a 14-day right of withdrawal. It runs from the conclusion of the contract at signup / trial start (art. 104 TRLGDCU; art. 9(2)(a) Directive 2011/83/EU). The 14-day card-upfront trial is the cooling-off window: cancel before it ends and you are not charged. The right applies once per contract; a subscription renewal creates no new right of withdrawal (CJEU C-565/22) — for renewals the remedy is cancel-anytime.

2. If service has started during the cooling-off period

Because access begins immediately at your express request (captured at checkout on a durable medium), a valid withdrawal after access has begun entitles us to deduct a pro-rata amount for the access you have already enjoyed (art. 14(3) Directive 2011/83/EU; art. 108.4 TRLGDCU). If we did not capture that express request and acknowledgement, you may owe nothing (art. 14(4)).

3. Goodwill commercial refund

In addition to your statutory rights, we voluntarily refund your first post-trial charge within 14 days of that charge. This is an explicit goodwill policy offered above the statutory minimum — it is not a statutory entitlement.

4. Cancellation

You can cancel anytime from the Stripe Customer Portal; access continues until the end of the paid period, with no partial-period refunds beyond the rights above. If a renewal payment fails, access continues during the grace period before the subscription lapses. Chargebacks may lead to suspension. To withdraw, use the model withdrawal form, email [email protected], or cancel in the Portal. See our Terms of Service.